At YTS, customer privacy is paramount to our operations. This privacy policy applies to all YTS users and complies with Internet Privacy Standards. For any inquiries or concerns, please email or text us. Our contact information is available on the Contact-Us page.

Collection of Information

To utilise the YTS website, certain information may be requested to ensure optimal service delivery. We collect and store all correspondence, including emails, particularly those relating to sales, support, and accounts. Information may be gathered via telephone, email, mail, fax, or directly through our website.

Use of Collected Information

The information collected is essential for providing our products and services and for maintaining high customer service standards. We record correspondence to facilitate service references and staff development.

Storage of Collected Information

We prioritise the security of your personal information. Complete credit card details are never stored permanently. We follow industry standards to protect personal information during transmission and upon receipt. For security-related questions, please email us at yestradesandservices@gmail.com.

Orders

When purchasing a product or service from us, personal information such as contact and financial details may be required. This information is used for billing and order fulfilment purposes. Should any issues arise with processing an order, we will utilise this information to contact you.

Communications

YTS uses personally identifiable information for essential communications, such as emails, SMS, account information, and critical service details. We may also use this information for promotional emails. By providing your contact details during inbound calls, you consent to receive marketing communications from YTS, including information on products, services, promotions, and updates.

If you do not wish to have your calls recorded or your contact information used for marketing purposes, you may opt out by notifying the representative at the beginning of the call. Opting out may limit our ability to fully assist with your inquiries. To discontinue receiving correspondence at any time, you can request removal from our mailing lists by emailing yestradesandservices@gmail.com. Notification will be given if your personal information is collected by any third party not acting as our agent/service provider, allowing you to decide whether to share your information.

YTS seeks consent for telemarketing via an online form submission. Unless specified otherwise, consent for a telephone call is valid for 90 days from the date of inquiry or until withdrawn. During this period, YTS may contact you via the provided telephone number to discuss energy-efficient upgrades related to the initial inquiry. Consent can be withdrawn at any time by:

1. Calling 0405 419 204 and speaking with our Customer Support team

2. Informing a YTS team member during a telephone call

3. Emailing yestradesandservices@gmail.com

By completing an online inquiry form, you are automatically opted in to receive marketing from YTS, but you can opt-out at any time.

Third Parties

YTS may engage third parties to provide essential services on our site or for our business processes, and your details may be shared where necessary for these third parties to provide the service. These parties are prohibited from using your personal information for any other purposes. YTS does not share information with third parties for unknown or unrelated uses.

Legal

We reserve the right to disclose your personal information as required by law or when we believe disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links from the YTS site to external entities are not covered by this policy. The terms and conditions set out in this privacy statement apply only to the domain name www.yestradesandservices.com.au.

Changes to Privacy Policy

Should we decide to alter our privacy policy, changes will be posted on this privacy statement, the homepage, and other appropriate places to ensure you are aware of the information we collect, how it is used, and under what circumstances it may be disclosed. We reserve the right to modify this privacy statement at any time, so please review it frequently. Material changes to this policy will be communicated here, via email, or through a notice on our homepage.